Boutique Glamping

Terms & Conditions


Bookings

Jubilee Barn handles bookings from persons over 18 years of age (and over 21 years of age for all-adult groups). We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided. Please check the e-mail for any errors. The automated e-mail does not form a contract between you and Jubilee barn. A contract will be formed when Jubilee barn sends you a booking confirmation letter via e-mail or post. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation letter or before the start of your stay if that occurs within 7 days.

Group/All-Adult Bookings

Jubilee Barn has the right to refuse group* or all-adult** bookings if we feel that this may be of detriment to other guests staying at White House Farm. Hen parties and all-adult groups are only accepted outside of school holidays (with the exception of the last weekend in October half-term) if our Site Regulations (including noise policy) are agreed to or all of the accommodation is booked for the group. We do not allow stag parties.

If you have any queries regarding group bookings please call Jubilee Barn 07528343881

*'Group' booking means more than one accommodation unit for a family/friends group. **'All-adult' booking means more than one couple in an accommodation unit.

Damages / Breakages / Cleaning

For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Jubilee Barn of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment of up to £100.

For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings. Return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Jubilee Barn has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour. Jubilee Barn reserves the right to invoice guests following their stay.

Prices

The prices on the Jubilee Barn website are not binding and Jubile Barn reserves the right to modify these prices. The price stated on the booking confirmation letter (sent after automated booking summary) is binding. Special offers and/or discounts cannot be used after you have booked your stay.

Payments & Cancellations

Deposits 50% made by Stripe are due immediately upon booking.

Full payment must be made within 8 weeks before the start date of your holiday.

Jubilee Barn will send you a reminder of any outstanding balance 8 weeks before the start date of your holiday. If balances have not been paid within 14 days after the date of the reminder letter, Jubilee Barn is entitled to unilaterally annul the agreement and retain the 50% deposit as cancellation compensation.

Cancellation Policy

i. In the event of a cancellation more than 10 weeks before the commencement of the stay, 50% of the rental amount will be payable with a minimum of £150.

ii. In the event of cancellation less than 10 weeks before the start of the stay, the full booking amount will be payable.

iii. If your stay is terminated early, the entire booking amount is payable.

Making Alterations

If you decide to make a major change to your booking we may charge a fee. We are not obliged to make any changes to the holiday after the booking has been confirmed, unless you wish to add packages to your holiday, subject to availability, add a booking, or move your holiday to a more expensive period.

Arrival and Departure

You have access to your accommodation from 3.00 pm on the day of arrival. On the day of departure you must vacate your accommodation by 10.00 am, leaving your accommodation clean and tidy.

Please note that the advised check-in time is between 3.00 pm and 7.00 pm. The check-in times are for your own interest to allow you time to unload your luggage and be shown the accommodation before dark. Should you be unavoidably delayed, please contact Jubilee Barn at the numbers listed in the Welcome Pack and the travel directions. A late fee may be applied to late arrivals.

Pets

No Pets aloud.

Site Regulations

In order to make the stay at Jubilee Barn as pleasant as possible, all guests must keep to rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite. To respect fellow glampers we ask that there are no high noise levels after 9.00 p.m., with all noise to stop by 11.00 p.m. We do not allow amplified music or drumming.

Kadai fire bowls must be kept within the designated areas and at a minimum of 4 metres from your accommodation, and only wood provided/purchased from the Wood Store or brought in by guests can be used for wood burning cookers/Kadai fire bowls. Please do not collect any wood from the wildlife site for burning. Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.

We hope you love the natural environment as much as we do! We ask that you consider the Countryside Code including the following:

Leave gates as you find them, closing a gate if found closed.

Keep to public footpaths when on site.

Do no walk across crops (this includes long grass).

Leave no trace on the land. We provide a variety of bins in your accommodation and at the car park.

If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund. Jubilee Barn reserves the right to make alterations to the set-up and opening hours of the facilities and supplies on the farm.

Please note that essential maintenance activities may be carried out at the wildlife site or to accommodation during your stay without you being entitled to any compensation. Liability

Jubilee Barn accept no liability for:

i. theft, loss or damage, of whatever nature, during or as a result of a stay.

ii. any defect or out of action equipment and loss or closure of supplies.

Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Jubilee Barn.

If you leave your accommodation in an inappropriate condition, additional costs can be charged to you.

Force Majeure

Jubilee Barn cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Jubilee Barn, including threat of war, blockades, fire, floods, staff strikes, and other disruptions or events.

Complaints Procedure

We take great care to ensure you have an enjoyable stay at Jubilee Barn however if you have a complaint during your stay please contact the site manager as soon as possible. If a genuine complaint is not settled to your satisfaction, then you can write to Jubilee Barn within 14 days of your departure.

Risks

You will be staying at a farm with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the BBQs, gas stoves and wood burning ranges may be dangerous if misused. Jubilee Barn is not responsible for accidents (to the greatest extent permitted by law). Children must be supervised at all times. We recommend you take out travel insurance against the risk of accidents and your stay being terminated early.

Day Visitors

You can have day visitors during your stay but you must inform the site manager. Day visitors are not permitted to stay overnight and must leave by 6pm.

General

Your contract partner is Jubilee Barn Ltd. We are not bound by any printing errors.

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