Covid - we've got you covered
We wanted to let you know we are doing everything we can to keep your safety and wellbeing at the centre of a relaxing and enjoyable stay with Jubilee Barn.
What we are doing for you.
• We are providing sanitizer stations at all points of communal contact.
• We have all our Laundry cleaned by professionals.
• We are following 3 steps for cleanliness and each step has a change of PPE for the cleaner to stop cross contamination between each step
1. We are cleaning
3. Resetting the accommodation
If you do feel unwell before arrival please get in touch, we know it can be so disappointing to postpone a holiday and we promise to do everything we can to find another date suitable for you.
Just to let you know…..
When you arrive at Jubilee Barn we will be wearing gloves to keep you and your accommodation safe and clean. We will be going through a checklist of things with you on the way down to your accommodation. Your patience is appreciated.
Please don’ t feel like you must wear a mask, as were out side! however, we do ask you to keep 2 meters distance to keep everyone safe. Please use the sanitizer provided for you at each point.
Should you develop any Covid symptoms whilst with us, please let us know via phone or text and depart as soon as convenient, this will help to keep everyone safe.
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
• Shortness of breath or difficulty breathing
• Muscle pain
• Sore throat
• New loss of taste or smell
This is not a list of all possible symptoms. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhoea.
*Copied from www.cdc.gov/coronavirus*
Thank you so much for your co-operation at this difficult time.
Will I be refunded if I choose to cancel my holiday?
We want to work with you to get the best possible outcome for everyone, which is why we want to try and help you move your holiday to another date where possible, and also why we are waiving the normal amendment fees for this. If you would like an official letter to say we are cancelling your booking because of Covid-19, you can then take this to your holiday insurance company.
Can I amend my holiday or change my dates?
Yes of course.
We are offering those staying between now and 1st June 2020, the opportunity to change the dates of their holiday to later dates, where possible. We are waiving our usual amendment fee in light of the current situation, and we will continue to monitor the situation as it progresses.
What happens if the dates I choose are more expensive?
If your booking is between now and the 1st June 2020 there will be no extra charge. If your booking is after the 1st June 2020 you'll be asked to contribute the additional payment for the dates of your choice, should they be more expensive. We simply won't charge the additional and usual amendment fees for this. Alternatively, should your dates be cheaper, you will be refunded the difference.
Am I covered by cancellation insurance?
If you purchased cancellation insurance before 11th March, you will be covered for Coronavirus-related illness in certain circumstances. We cannot guide you on your cover, as it is with a third-party so we recommend checking your insurance policy documents for the terms of your policy. If you purchased your policy after this date, you will not be covered.
Will I be refunded if I can't go on holiday because I am self-isolating?
If you have cancellation insurance, please check with your insurance provider directly or refer to your policy documentation. Alternatively, if your holiday is due to commence before 31st May 2020, contact us so we can try and secure your alternative dates without incurring the amendment fee.
What will happen if I need to self-isolate whilst on holiday?
We recommend that you continue to monitor the guidance from the Department for Health & Social Care. It is recommended, should you be required to self-isolate, that this is carried out at your home residence, in case the need arises for a more prolonged period of isolation.
Can I be sure the property is cleaned appropriately and safe to visit?
We are working closely with our staff to ensure that property cleanliness and hygiene standards are consistently met.
We have been advised on the NHS guidelines on how to prevent the spread of germs: https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/
We will continue to follow instructions by The Department for Health & Social Care.
Can I speak to somebody about my holiday?
We are currently experiencing extremely high call volumes. If you are due to arrive at your holiday property / location after the 1st June 2020, we would ask that you refrain from calling us until closer to the date of arrival in order to allow us to help those whose bookings are due to begin imminently.
I still want to cancel. What should I do?
You can still opt to cancel your holiday in line with our Terms and Conditions.
Should you wish to cancel your holiday, please do so in writing to [email protected]
To view our terms and conditions before you decide to cancel, please visit
Where can I receive more information about Coronavirus?
We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Is there a cut off period for amending dates?
We aim to give you as much chance as possible to amend your dates, however, if we do not receive your amended date requirements, at the latest, by 11am on the day before you are due to arrive, we will not be able to transfer your dates and you will not be entitled to a refund.