CoronaVirus updates

Last updated: 3/4/2020 10am

Hello from Jubilee Barn, we hope you are staying well staying home and staying safe.

We are really missing having our wonderful guests on the farm and sharing the beauty and tranquillity of our little piece of the world. We hope to see you soon.

**UPDATE** We have taken the decision to block out all of our calendars up to and including the 1st June2020. We have made this decision to protect our customers, cleaners and staff during this difficult period, and we will be reviewing this regularly based on advice and updates from the UK Government.

Continued Coronavirus Update

Jubilee Barn are closely monitoring the situation regarding Coronavirus (COVID-19) and we want to assure our customers we are doing everything we can to provide the necessary support and advice.

The majority of our customers are following Government guidelines and advice not to travel unless it is absolutely essential. We have actively been working with our imminent guests and the majority have now postponed to later dates in 2020 and 2021. However, for those with concerns regarding their upcoming holiday please give us a call or drop us an email.

We will be continuing to follow guidance from the UK government. We will keep you informed, as and when the situation changes, so please refer to this page for regular updates.

For information on current Government regulations visit: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

FAQ's


Will I be refunded if I choose to cancel my holiday?

We want to work with you to get the best possible outcome for everyone, which is why we want to try and help you move your holiday to another date where possible, and also why we are waiving the normal amendment fees for this. If you would like an official letter to say we are cancelling your booking because of Covid-19, you can then take this to your holiday insurance company.


Can I amend my holiday or change my dates?

Yes of course.

We are offering those staying between now and 1st June 2020, the opportunity to change the dates of their holiday to later dates, where possible. We are waiving our usual amendment fee in light of the current situation, and we will continue to monitor the situation as it progresses.


What happens if the dates I choose are more expensive?

If your booking is between now and the 1st June 2020 there will be no extra charge. If your booking is after the 1st June 2020 you'll be asked to contribute the additional payment for the dates of your choice, should they be more expensive. We simply won't charge the additional and usual amendment fees for this. Alternatively, should your dates be cheaper, you will be refunded the difference.


Am I covered by cancellation insurance?

If you purchased cancellation insurance before 11th March, you will be covered for Coronavirus-related illness in certain circumstances. We cannot guide you on your cover, as it is with a third-party so we recommend checking your insurance policy documents for the terms of your policy.  If you purchased your policy after this date, you will not be covered.


Will I be refunded if I can't go on holiday because I am self-isolating?

If you have cancellation insurance, please check with your insurance provider directly or refer to your policy documentation. Alternatively, if your holiday is due to commence before 31st May 2020, contact us so we can try and secure your alternative dates without incurring the amendment fee.


What will happen if I need to self-isolate whilst on holiday?

We recommend that you continue to monitor the guidance from the Department for Health & Social Care. It is recommended, should you be required to self-isolate, that this is carried out at your home residence, in case the need arises for a more prolonged period of isolation.


Can I be sure the property is cleaned appropriately and safe to visit?

We are working closely with our staff to ensure that property cleanliness and hygiene standards are consistently met.

We have been advised on the NHS guidelines on how to prevent the spread of germs: https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/

We will continue to follow instructions by The Department for Health & Social Care.


Can I speak to somebody about my holiday?

We are currently experiencing extremely high call volumes into our customer service teams. If you are due to arrive at your holiday property / location after the 1st June 2020, we would ask that you refrain from calling us until closer to the date of arrival in order to allow us to help those whose bookings are due to begin imminently.


I still want to cancel. What should I do?

You can still opt to cancel your holiday in line with our Terms and Conditions.

Should you wish to cancel your holiday, please do so in writing to [email protected]

To view our terms and conditions before you decide to cancel, please visit

https://www.jubileebarn.net/contact-and-find-us


Where can I receive more information about Coronavirus?

We would advise you to check the GOV.UK website for the most up to date information. https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public


Is there a cut off period for amending dates?

We aim to give you as much chance as possible to amend your dates, however, if we do not receive your amended date requirements, at the latest, by 11am on the day before you are due to arrive, we will not be able to transfer your dates and you will not be entitled to a refund.

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Contact Information


Jenna Turnham

Phone: 07528343881

Email: [email protected]

Other Web site:

www.theboutiqueglampinghotel.com

Hours of Operation:

24/7

(were a farm!!!!!)


Jubilee Barn Ltd Reg no 09889297 VAT no 229 1271 19 Jubilee Barn, Astwell, Northants NN13 5QX